Refund/Return Policy

​

Effective Date: 01/01/2025

 

At Global www.familytreemakers2024.com , we take pride in delivering high-quality digital software products. Before making a purchase, please read our refund policy carefully. By completing your order, you acknowledge and agree to the terms outlined below.

​

we sell digital software from our website buyer can make purchase online and download the software after download there is no option for refund or return if there is issue such as technical issue with software - always can ask for download link again or ask for refund if problem with the software.

in case buyer face any difficulty in installing software buyer can always contact us on phone or email anytime or can start chat with us

for refund - if software did not work due to technical issue - buyer may ask for refund as well

 

1. No Refunds After Download

Due to the nature of digital software, all sales are final once the product has been downloaded or accessed. Once a digital file is delivered, we cannot issue a refund, exchange, or credit. This policy is in place because digital products cannot be returned in the same way as physical goods.

 

2. Pre-Download Cancellations

If you have purchased but have not yet downloaded or accessed the product, you may request a cancellation within [X hours/days] of purchase. To request a cancellation, please contact us at [Support Email] with your order details.

 

3. Defective or Inaccessible Products

If you encounter technical issues that prevent you from accessing or using the software, please contact our support team within [X days] of purchase. We will make every reasonable effort to resolve the issue. In cases where the product is proven to be defective and cannot be fixed, we may, at our sole discretion, issue a replacement or credit.

 

4. Contact Information

For any questions or concerns regarding this policy, please contact us at:
familytreehelp1@gmail.com

888 820 7077